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Privacy policy

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Welcome to JOLA DIGI. We value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, respond to our advertising, book a call, or engage with our services.

1. Our contact details

Business name
JOLA DIGI
ABN
83 228 731 092
Location
Australia

2. The type of personal information we collect

We may collect and process the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Business name
  • Postcode or service area
  • Your answers to questions on our forms, such as whether you are the business owner
  • Any other details you choose to share through our forms, messages, or calls

We do not collect sensitive information unless it is necessary for our business functions and you have provided consent.

3. How we collect your personal information

We collect personal information directly from you when you:

  • Submit your details through our website, landing pages, or booking form
  • Complete a lead form on Facebook or Instagram
  • Communicate with us by email, phone, SMS, or social media

We may also collect information automatically through cookies, pixels, and tracking technologies — for example, to measure the performance of our advertising or improve your experience on our website.

4. Why we collect and use your personal information

We collect your information so that we can:

  • Book and manage your appointments or consultations
  • Contact you by phone, SMS, and/or email about your enquiry or our services
  • Send you follow-up or marketing messages related to our services
  • Improve our marketing and website performance through analytics

We only collect, use, and store information that is reasonably necessary for our business activities.

We collect and use your personal information with your consent, which you provide when you submit your details through our website, our booking form, or a lead form on Facebook or Instagram.

You can withdraw your consent at any time by contacting us at contact@joladigi.com. If you withdraw consent, we will stop using your information for marketing, although we may need to keep certain records where the law requires it.

6. Sharing of personal information

We respect your privacy. JOLA DIGI does not sell or rent your personal information.

We may share your information with trusted third-party service providers only where necessary to deliver our services — for example, customer relationship management (CRM) systems, communication and messaging platforms, and advertising platforms.

Overseas disclosure. Some of these providers are located outside Australia, including in the United States. This means your personal information may be disclosed to, stored, or processed overseas. We take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.

7. Marketing messages and how to opt out

If you provide your details, we may contact you by SMS, phone, or email about our services.

You can opt out at any time:

  • SMS: reply STOP to any message
  • Email: use the unsubscribe link, or email us
  • Phone: tell us during the call, or email us

We action opt-out requests promptly. Opting out of marketing does not stop us contacting you about an appointment you have already booked.

8. How we store and protect your personal information

Your information is securely stored using reputable digital systems and security measures designed to protect against loss, misuse, or unauthorised access.

We retain your information only for as long as necessary to fulfil the purposes described in this policy or as required by law. When your information is no longer needed, we securely delete or de-identify it.

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in line with the Notifiable Data Breaches scheme.

9. Your privacy rights

Under the Australian Privacy Principles, you have rights including:

  • Access: You can request copies of the personal information we hold about you.
  • Correction: You can ask us to correct or update your information if it is inaccurate, out of date, or incomplete.
  • Deletion: You can ask us to delete your information. We will do so where we are able to and where we are not required by law to retain it.
  • Opting out: You can ask us to stop sending you marketing messages at any time — see section 7.
  • Anonymity: Where it is lawful and practicable, you can deal with us anonymously or under a pseudonym. In most cases we will need your contact details in order to help you.

You are not required to pay any fee for exercising your rights. We will respond to your request within 30 days.

To make a request, please contact us at contact@joladigi.com.

10. Cookies and tracking technologies

Our website and landing pages may use cookies and similar technologies — including the Meta Pixel — to improve your browsing experience, track performance, and measure the effectiveness of our advertising.

You can disable cookies in your browser settings, though this may limit some website functionality.

11. Complaints and contact

If you have concerns about how we have handled your personal information, please contact us first at contact@joladigi.com so we can resolve the issue. We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

Mail
GPO Box 5218, Sydney NSW 2001

12. Updates to this privacy policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Any updates will be published on this page with the new effective date.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at contact@joladigi.com.